Refund & Cancellation Policy

ROT Pro is a digital service with instant access. The moment you subscribe, the app unlocks and our servers start working for your account. Payments already made are therefore final as a rule; the free trial exists so you can find out at no cost whether ROT Pro is for you.

We still read and answer every refund request. We refund where access was never delivered, where the service was materially defective, where a charge was made in error, or where the law requires it, including the 14-day right of withdrawal for consumers in the EU/EEA and the UK described below.

Nothing in this policy limits any right you have under mandatory consumer law.

When we offer a free trial, you see its length and the price after it at checkout before you start. We charge nothing during the trial.

Cancel before the trial ends and you pay nothing. If you do not cancel, the subscription starts when the trial ends and we charge the plan price.

Sign in on the website, open your account page, and choose "Manage billing". It opens the Stripe billing portal, where cancelling takes two clicks. You can also email us at the addresses below and we will cancel for you.

Cancelling stops the next charge. You keep Pro access until the end of the trial or of the period you have paid for; after that the subscription ends.

Once a paid period has started, that payment is final as a rule: cancelling mid-period stops future charges but does not refund the running period.

We still review every request. Email us with your Steam ID and what happened. We refund where access was not delivered, where the service was materially defective, or where billing happened in error, and we decide other cases on their circumstances.

Consumers in the EU/EEA and the UK may withdraw from a subscription within 14 days of subscribing, without giving a reason. This statutory right applies to your first subscription, not to automatic renewals.

When you subscribe, you tick a box that expressly requests immediate access instead of waiting out the 14-day period, and that acknowledges the consequence the law attaches to that request: if you withdraw, you pay a proportionate amount for the part of the paid period already supplied, and we refund the rest. Stripe records that consent with your checkout.

The trial absorbs most of this in practice. The 14 days run from the day you subscribe, trial days inside them cost nothing, and we deduct only paid days that have elapsed. If you withdraw while still in the trial, you pay nothing.

To withdraw, tell us clearly. An email to richard@rustontop.com or anton@rustontop.com saying you withdraw is enough, and you can use the model form below if you prefer. Send your message before the 14 days run out.

Copy the lines below into an email and fill them in:

• To: Rust On Top, richard@rustontop.com
• I hereby give notice that I withdraw from my contract for the ROT Pro subscription.
• Subscribed on: [date]
• Name: [your name]
• Steam ID or the email on the receipt: [so we can find the subscription]
• Date: [today's date]

The 14-day withdrawal right covers your first subscription, not each automatic renewal, so renewal charges are final as a rule. The way to avoid one is to cancel before it happens, which you can do at any time.

If a renewal was charged that you did not mean to pay, contact us within 14 days of the charge and tell us what happened. We review these case by case, and not having used ROT Pro since the charge weighs in your favour.

If ROT Pro is faulty or unavailable, you have the remedies that consumer law gives you. Contact us and we will put it right. If we discontinue ROT Pro, we refund the unused part of any period you have paid for.

Refunds go back to the payment method you paid with, through Stripe, no later than 14 days after we receive your withdrawal or approve the refund. Your bank or card issuer may take a few extra days to show it.

The free trial, the cancel-anytime rules, and the case-by-case review above apply to everyone, everywhere. Statutory refund rights vary by country; where your local law gives you more than this policy, your local law wins.

Questions about a charge or a refund? Email richard@rustontop.com or anton@rustontop.com, and include your Steam ID if you can so we can find the subscription.