In short
The moment you subscribe, the app unlocks and our servers start working for your account, so payments already made are final as a rule. We still read and answer every refund request. We refund where access was never delivered, where the service was materially defective, where a charge was made in error, or where the law requires it, including the 14-day right of withdrawal described below.
Nothing in this policy limits any right you have under mandatory consumer law.
Subscriptions bought in the phone app
A subscription bought in the ROT Raid Alarm app is billed by Apple or Google, and their terms decide its free trial, its refunds and any right of withdrawal; the rest of this page is about purchases on our website. Apple handles refunds for the App Store at reportaproblem.apple.com. For Google Play, ask Google within 48 hours of the charge; after that, email us and we review it under this policy and can refund through Google Play. Cancel in your Apple ID settings or in Google Play, on the App Store at least 24 hours before the period or trial ends.
The free trial
A new account gets a free trial once, on its first checkout. Its length (seven days at the time of writing) and the price after it are shown at checkout before you start, and we charge nothing during it.
Cancel before the trial ends and you pay nothing. If you do not cancel, the subscription starts when the trial ends and we charge the plan price.
How to cancel
Sign in on the website, open your account page, and choose Manage billing. It opens the Stripe billing portal, where cancelling takes two clicks. You can also email us at the addresses below and we will cancel for you.
Cancelling stops the next charge. You keep ROT Pro until the end of the trial or of the period you have paid for; after that the subscription ends, and so does every team seat under it.
Payments are final, but we review every request
Once a paid period has started, that payment is final as a rule: cancelling mid-period stops future charges but does not refund the running period.
We still review every request. Email us with your Steam ID and what happened. We refund where access was not delivered, where the service was materially defective, or where billing happened in error, and we decide other cases on their circumstances.
Your 14-day right of withdrawal (EU/EEA and UK consumers)
Consumers in the EU/EEA and the UK may withdraw from a subscription within 14 days of subscribing, without giving a reason. This statutory right applies to your first subscription, not to automatic renewals.
When you subscribe, you tick a box that expressly requests immediate access instead of waiting out the 14-day period, and that acknowledges the consequence the law attaches to that request: if you withdraw, you pay a proportionate amount for the part of the paid period already supplied, and we refund the rest. Stripe records that consent with your checkout.
The trial absorbs most of this in practice. The 14 days run from the day you subscribe, trial days inside them cost nothing, and we deduct only paid days that have elapsed. If you withdraw while still in the trial, you pay nothing.
To withdraw, tell us clearly. An email to richard@rustontop.com or anton@rustontop.com saying you withdraw is enough, and you can use the model form below if you prefer. Send your message before the 14 days run out.
Model withdrawal form
Copy the lines below into an email and fill them in:
- To: Rust On Top, richard@rustontop.com
- I hereby give notice that I withdraw from my contract for the ROT Pro subscription.
- Subscribed on: (date)
- Steam ID or the email on the receipt: (so we can find the subscription)
- Name and date: (yours)
Renewals
The 14-day withdrawal right covers your first subscription, not each automatic renewal, so renewal charges are final as a rule. The way to avoid one is to cancel before it happens, which you can do at any time.
If a renewal was charged that you did not mean to pay, contact us within 14 days of the charge and tell us what happened. We review these case by case, and not having used ROT Pro since the charge weighs in your favour.
Team seats
Seats are part of the owner's subscription and follow the same rules. Adding seats in the middle of a period is charged at once for the time left in the period; a seat you remove stops being charged from the next renewal, and the running period is not refunded. A seat holder who has paid nothing has nothing to refund; a holder's access ends when the owner's subscription ends.
If something is wrong with the service
If ROT Pro is faulty or unavailable, you have the remedies that consumer law gives you. Contact us and we will put it right. If we discontinue ROT Pro, we refund the unused part of any period you have paid for.
How refunds are paid
Refunds go back to the payment method you paid with, through Stripe, no later than 14 days after we receive your withdrawal or approve the refund. Your bank or card issuer may take a few extra days to show it.
Outside the EU
The free trial, the cancel-anytime rules and the case-by-case review above apply to everyone, everywhere. Statutory refund rights vary by country; where your local law gives you more than this policy, your local law wins.
Contact
Questions about a charge or a refund? Email richard@rustontop.com or anton@rustontop.com, and include your Steam ID if you can so we can find the subscription.