Delete your account in the phone app
Open ROT Raid Alarm, open the menu, tap your name at the bottom to open Settings, and choose Delete account and data. Confirm with Delete.
What that does depends on where you have signed in. If the phone is the only place you have ever signed in, it erases the whole account: the phone signs you out at once and our servers finish the erasure within a minute. If you have ever signed in on the website, in the desktop app, in the console or through the Discord bot, the button removes the phone from our servers (its push registration and the notices we sent it) and signs the phone out; the account stays, and you ask for the full erasure by email, below.
A running subscription blocks the erasure of a phone-only account, and the app says Subscription still running. Set it to end first from your account page (Manage billing opens Stripe's portal); once the subscription is set to end at the close of its period, deletion goes ahead. The remainder of the paid period is not refunded, as the Refund Policy says.
Requesting erasure by email
Write to richard@rustontop.com or anton@rustontop.com and include your Steam ID. We erase the account within 30 days of your request, by hand, and tell you when it is done. A subscription that is not set to end blocks this too, for the same reason: so that Stripe does not go on charging an account we have forgotten.
Someone who has never used Rust On Top but has played on a server that runs RotLink can ask for the same erasure at the same address; no account is needed.
What is deleted
Erasure removes everything that says the account is you:
- Your Steam ID and name, and our copy of your public Steam profile, your Steam presence and your public ban counts
- Every sign-in session, on every device
- Your Rust+ credentials and every server pairing made with them
- Your phone's push registration, and the notices and alarms we sent it
- Team seats you gave and the seat you hold; a teammate loses a seat you gave them at once
- Your Discord link; the ROT Pro role is taken off your Discord account within a minute
- Your tools and settings: decay and team timers you set alone, the panic key, the two switches, your card, your map layers and server pick, your breeder pools, and your map votes
- Rows where you are the tracked player, and your own deaths recorded through Rust+
- Your team memberships and poster role, your hashed and raw IP addresses, notes and flags operators wrote about you, and your AFK totals
- The app's usage and fault reports and the diagnostics you sent, including those recorded on a computer you signed in on before you signed in, and the site visits tied to you after you accepted cookies
What is anonymised instead
A server's game record belongs to every player in it, so those rows stay and stop pointing at you: your player row keeps its number and loses its Steam ID and name, and the deaths, damage, chat lines, team changes and the rest keep their place in your teammates' history without your name on them. Smart devices and shops you owned stay in the server's record without an owner, and where you were somebody's killer, the killer's name is cleared.
A few rows keep the raw Steam account number after erasure because the game itself keys them by it: the team edges and team-chat lines the Rust+ link recorded, and your teammates' rows that name you as their leader. Say so in your request and we clear those by hand.
What we keep, and why
Bookkeeping law requires us to keep invoicing and payment records for its retention period, in Sweden generally seven years. Our billing record keeps the Stripe identifiers and the subscription's history, pointed at the anonymous row. Stripe keeps its own records of your payments, including the Steam ID we gave it at checkout, under its own obligations.
A ban on a server we run stays. The server's own ban list keeps your Steam ID, as every Rust server's does, and our record of the ban points at the anonymous row, because a ban that a deletion request undid would be no ban.
Our audit trail keeps that an erasure was requested and carried out, without your Steam ID. What you did to other people's records, such as a player you added to a tracked group, stays as an action with no name on it.
Database backups are kept for 30 days, so erased data lives on in a backup for up to 30 days more. A backup is restored only to recover from a disaster.
Coming back
If you sign in again, or play on a server that runs RotLink again, you are a new player to us, with none of the old history.