Support

Email richard@rustontop.com or anton@rustontop.com. We read everything and answer in English or Swedish, normally within one business day.

Include your Steam ID and the name of the server you play on. Nearly every question about the app comes down to one account on one server, and having both up front usually saves a round trip.

Three steps, in this order. Each one depends on the one before it.

• Sign in with Steam. This is what ties the app to your account; it happens on Facepunch's own page and we never see your Steam password.
• Pair with Rust+ from inside the game. In Rust, open the menu and pair with the server you play on. The app then knows which server to watch.
• Pair the smart alarms you want to hear about. Look at a smart alarm in game and pair it; it appears in the app within a few seconds.

The app has a Test alarm button. It places the same full-screen call a real raid does, so you find out now — not at four in the morning — whether your phone will actually wake you.

Run it once with your phone on silent, and once with the screen locked. Those are the two states that matter, and they are the two most likely to be blocked by a system setting.

Work through these in order. The first three cover almost every case.

• Check that the app is signed in and shows your server. The alarm needs a paired server to watch.
• Check that the smart alarm inside the game is paired to the app. In Rust, look at the alarm and pair it; it then appears in the app.
• Check that notifications are allowed for ROT Raid Alarm in your phone's system settings. The alarm arrives as a call, and a blocked app cannot place one.
• On Android, check that the app is allowed to run in the background and is not being put to sleep by battery optimisation.
• Send a test alarm from the app to confirm the whole chain works before you rely on it.

The alarm arrives as an incoming call, which is what lets it come through silent mode. A few system settings can still stop it, and they are worth checking once rather than discovering during a raid.

• iPhone: if you use a Focus mode or Do Not Disturb, allow ROT Raid Alarm through it. Focus is the single most common reason a call is silenced.
• iPhone: keep notifications enabled for the app. The alarm is a call, but the follow-up alert that tells you what happened is a notification.
• Android: the alarm uses its own "Raid alerts" notification channel. If you have silenced that channel, the alarm arrives without sound.
• Android: exempt the app from battery optimisation. A phone that has put the app to sleep cannot be reached quickly.

The app connects through Rust's official companion service, Rust+. If pairing fails, the usual cause is that the server has not finished registering you, or that you paired while joining a different server than the one you expected.

Leave the server, rejoin, and pair again from inside the game. If the app still shows the wrong server, remove the server in the app and pair once more.

The app reads everything through Rust+, so an empty panel almost always means it is not being told where you are, rather than that something is broken.

If the map is blank, the server's map has usually not finished being processed yet; it fills in on its own, normally within a few minutes of the wipe. If the team or tool cupboard panels stay empty, open the menu and check that the right server is selected, then rejoin the server so it reports your position again.

Want to see how the app looks with data in it before pairing anything? Tap "View a demo" on the sign-in screen. It runs the whole app against a sample server, including a test alarm, with no Rust account needed.

One ROT Pro subscription can cover your teammates. Each seat gives one teammate the full app on your plan, and you can assign and swap them at any time from your account page under Billing.

Seats are managed by whoever pays. If a teammate says they have lost Pro, check that their seat is still assigned to them and that they are signed in with the same Steam account.

A subscription you bought inside the iPhone or Android app is managed by Apple or Google, not by us. Cancel it, change plan, or request a refund in your App Store or Google Play account settings; we cannot cancel or refund an in-app purchase on your behalf.

If a purchase went through but the app still shows you as free, tap "Restore purchases" on the subscription screen. If that does not resolve it within a few minutes, email us with your Steam ID and the store receipt and we will fix it from our side.

A subscription bought here is billed through Stripe. Sign in, open your account page, and choose "Manage billing" to change or cancel it. Our refund policy applies to those payments.

Yes. The app talks to Rust+, the companion service Facepunch built and publishes themselves, and it shows you only what that service already makes available to you and your team: your own teammates, your own devices, and the map of the server you are on.

It does not read anything about other players, it does not modify the game, and it does not run alongside it. Nothing here gives you information a player without the app could not get by opening the official Rust+ app.

What we store and why is set out in the privacy policy. You can delete your account and everything attached to it at any time from the account deletion page, or by emailing us.

Deleting the account removes your paired servers and devices, your Rust+ link and your alarm history. If you subscribed through Apple or Google, cancel the subscription in that store as well; deleting the account here does not cancel a store subscription, because only the store can do that.

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